These Call Participation Terms (“Terms”) apply to every call you schedule through EXN, and — by checking the agreement box — to any prior calls you have previously participated in with EXN regardless of when they occurred. By checking the agreement box in the scheduling flow, you agree to these Terms with respect to both the call you are scheduling and all prior calls you have participated in with EXN. If you do not agree, you will not be able to schedule a call or receive a call fee.
1. Recording and Transcription
You acknowledge that your call will be recorded and transcribed using automated tools. All participants will be notified of recording at the start of each call. Transcripts and recordings are stored securely by EXN and its service providers.
2. What EXN Collects From Your Call
EXN collects and processes all content shared during your call, along with any feedback you provide afterward, which may include:
- Business context: your company’s technology pain points, software needs, current tech stack, budget ranges, buying timelines, evaluation criteria, and vendor preferences
- Decision-making context: your role in purchasing decisions, internal stakeholders, and procurement processes
- Personal context: interests, background, and other personal information you voluntarily share in conversation that may be relevant to professional relationship-building
- Your name, title, company, and contact information, including your work email address
- Post-call feedback: ratings, comments, and other feedback you provide about the vendor or the call
3. How EXN Uses This Data
EXN uses call data for commercial purposes including but not limited to building and selling profiles and data products. Read this section carefully.
3.1 EXN Network Profile
EXN will build and maintain a profile on you and your company (“EXN Profile”) based on information gathered across your calls. Your EXN Profile may include:
- Your name, title, company, and contact information, including your work email address
- Your company’s technology needs, pain points, budget signals, buying timeline, and current tech stack
- Personal context and interests you voluntarily share during calls
- AI-generated summaries and insights derived from call transcripts
Your EXN Profile is updated after each call you participate in.
3.2 Vendor Intelligence Product
EXN may make your EXN Profile available to software vendors who subscribe to EXN’s network intelligence product. Vendors use this information to prepare for and personalize their outreach and calls with ecommerce brands. Vendors may store EXN Profile information in their own systems, including CRMs, and their use of it is governed by their own policies once delivered.
3.3 Investor and Market Intelligence Products
EXN may include your EXN Profile data — including business context and personal profile information — in data products sold or licensed to any third party to whom EXN determines there is value in doing so, including but not limited to investors, private equity firms, venture capital firms, financial institutions, market research firms, software vendors, consulting firms, and strategic buyers. EXN retains sole discretion over which third parties may access EXN data products.
Where your data is included in investor products, it may appear at the individual contact level (attributed to you and your company) or in aggregated, anonymized form depending on the specific product.
3.4 Platform Improvement
EXN uses call data to train and improve its AI models, matching algorithms, and platform features.
3.5 Post-Call Feedback
After a call, EXN may ask you for feedback about the vendor, their product, and the call. EXN may share your feedback, in whole or in part, with the vendor you met with, and that vendor will know the feedback came from you and your company. Vendors may use your feedback to understand your needs and to shape their follow-up with you. EXN may also add your feedback to your EXN Profile and use it in the data products and platform improvements described in this Section 3. Please do not include anything in your feedback that you would not want the vendor to see.
3.6 Network Quality Ratings
Vendors may rate their calls with you, and EXN may combine those ratings with other platform activity (such as call attendance and outcomes) to assess network quality. EXN uses these assessments internally for matching, prioritization, and invitations, and may decline to schedule further calls based on them. Individual vendor ratings are not shown to other vendors.
4. Data Sharing
Your EXN Profile and derived data may be shared with:
- Vendors who subscribe to EXN’s network intelligence product
- Vendors you schedule a call with, who receive your name, title, company, and work email address and may contact you there about the call and their products, and who may receive your post-call feedback about them
- Investors and financial institutions that purchase EXN data products
- EXN’s service providers (transcription, AI, storage, analytics) under data processing agreements
- Successors in the event of a merger or acquisition
5. Call Fee and Eligibility
5.1 Call Fee
In exchange for your participation and agreement to these Terms, EXN will pay you a call fee per EXN’s then-current fee schedule, as communicated at the time of scheduling, subject to EXN’s payment terms and W-9/tax information requirements. EXN reserves the right to modify call fees at any time.
5.2 Full-Time Employment Required
EXN pays call fees only to individuals who are, at the time of the call, employed on a full-time basis by the company they have represented to EXN as their employer. By scheduling a call, you represent and warrant that: (a) you are currently a full-time employee of the company identified in your scheduling information and EXN Profile; (b) you do not serve that company in a fractional, part-time, consulting, contracting, freelance, agency, advisory, or interim capacity; and (c) neither you nor the company has given notice ending that employment.
Fractional operators, consultants, contractors, agency personnel, advisors, and former employees are not eligible to receive a call fee, regardless of how closely they work with the company or whether they hold a company email address or title there, unless EXN has approved your participation in writing in advance.
5.3 Duty to Notify
You must notify EXN at support@getexn.com before your next scheduled call if you leave the company you represented to EXN, change employers, or transition into a fractional, consulting, or advisory relationship with that company. Scheduling a call under a former or non-full-time affiliation is a breach of these Terms.
5.4 Verification and Withheld Fees
EXN may verify your employment status at any time using public sources, your company email domain, or direct confirmation with the company. EXN may require you to provide a work email address to verify your employment. If EXN determines that your representation was inaccurate or out of date as of the call, EXN may cancel the call, withhold or refuse payment of the call fee, and remove you from the EXN network. A call that does not meet the eligibility requirement in Section 5.2 is not compensated, even if the call takes place.
6. Taxes
You are responsible for any taxes arising from call fees paid by EXN. As a condition of payment, EXN may require you to provide a completed IRS Form W-9, Form W-8BEN, Form W-8BEN-E, or any other tax documentation reasonably requested to verify your tax status. EXN may withhold payment until the required documentation is received. Where required by applicable law, EXN will issue applicable tax reporting forms (including IRS Form 1099) and may withhold taxes as required by law.
7. Your Rights
- You may request access to or deletion of your personal information by contacting privacy@getexn.com.
- Requesting deletion will remove your data from future EXN data products but will not affect data already sold or delivered to third parties prior to your request.
- Declining to agree to these Terms will prevent you from scheduling calls or receiving call fees. It will not retroactively affect data collected from prior calls for internal EXN purposes, but EXN will not include your data in commercial data products without your agreement.
8. Updates
EXN may update these Terms at any time. The updated Terms will be presented the next time you schedule a call, and your agreement at that point constitutes acceptance. If you do not agree to updated Terms, do not schedule additional calls.
9. Governing Law
These Terms are governed by the laws of the State of Utah.
10. Data Security
EXN maintains industry-standard technical and organizational safeguards to protect your data, including but not limited to encryption in transit and at rest, role-based access controls limiting who within EXN can access profile data, and vendor security requirements for any third-party service providers who process your data. EXN will notify you in the event of a data breach that materially affects your personal information.
11. Profile Retention
EXN may retain and make available your EXN Profile indefinitely, including after your last completed call with EXN. Profile data may be refreshed or updated following each subsequent call you participate in. You may request removal of your profile from active commercial data products at any time by contacting privacy@getexn.com, subject to EXN’s right to retain underlying call data for internal and legal purposes.
12. Dispute Resolution
Any dispute arising from these Terms will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Salt Lake City, Utah or remotely at EXN’s election. You waive any right to participate in a class action or class-wide arbitration. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.
13. Contact
Questions about these Terms: privacy@getexn.com